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Conway Primary School

Employee Assitance Programme

Employee Assistance Programme


Balancing everyday life with the requirements of work and home can create pressures for all of us. Work is a large part of people’s lives. With increasing working hours as well as technological developments to support remote working, it is vital to ensure that there's a productive, healthy environment that is conducive to a healthy lifestyle.

Health Assured, in partnership with Royal Borough of Greenwich, provides all employees with complimentary access to an enhanced Employee Assistance Programme (EAP) to assist you in achieving this balance.

The key benefits of the employee assistance programme include: 

  • 24-hour telephone helpline: qualified advisors available all day, every day.

  • Free iOS and Android app: users can access resources anywhere, any time.

  • Online portal: instant health and wellbeing support available on your desktop.
  • Structured counselling over the phone, via live chat, email, or in person: access to a global network of over 90,000 counsellors, trainers and critical incident responders.

How the service can help you 

The employee assistance programme can provide support on a wide range of work and personal issues. Although there is no exhaustive list, some examples include:


- Telephone support
- Legal information
- Medical information
- Critical incident support
- Management support


- Structured telephone counselling
- Face-to-face counselling 
- Online counselling
- Online health portal
- Health e-hub app


How to use the service

Freephone: 0800 030 5182 (24-hour)        

Website: To access use following link and use the login details below. It is recommended to use the Chrome browser for optimal experience. Please note some video webinars may not work on RBG computers. Please use your personal devices for these.

Username: Royal

Password: Greenwich

Mobile App:

Get it on Google Play

Download on the App Store